Privacy Policy

Who we are

Healing Soil is a small-batch handmade soap brand based on a farm in South Goa, India. We sell natural soaps and wellness products through our website at healingsoil.in.

If you have any questions about this policy, you can reach us at hello@healingsoil.in.

What information we collect

We collect only the information needed to process and deliver your order:

• Name — to address your order
• Phone number — to confirm your order via WhatsApp and coordinate delivery
• Delivery address — to ship your order to you
• Order details — the products you ordered, quantities, and total amount

We do not collect payment card details. Payments are handled directly via UPI, bank transfer, or cash on delivery — we never see or store your card or bank credentials.

How we use your information

Your information is used solely to:

• Process and fulfil your order
• Contact you about your order status or delivery
• Handle returns or queries related to your purchase

We do not use your personal information for marketing without your explicit consent, and we never sell, rent, or share your data with third parties for their own commercial purposes.

Analytics and cookies

We use two analytics tools to understand how visitors use our website so we can improve it. Neither tool is used for advertising.

• Google Analytics 4 (GA4) — collects anonymised data about page visits, traffic sources, and general browsing behaviour. Google may use cookies to associate sessions over time. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Microsoft Clarity — records anonymised heatmaps and session replays to show how visitors navigate our pages. Personal details such as names or addresses are masked automatically. You can learn more at Microsoft's Privacy Statement.
• Meta Pixel (Facebook) — used to measure the effectiveness of any advertising we run on Meta platforms (Facebook, Instagram) and to reach people with similar interests. Meta may use cookies to associate activity across sessions. You can manage your ad preferences at Meta's Privacy Centre or opt out through your device's ad settings.

Both tools may place cookies in your browser. You can manage or delete cookies at any time through your browser settings.

Email communications

If you subscribe to our email list, we collect your email address to send you updates about new products, occasional offers, and Healing Soil stories. We use a third-party email service to manage our list and send emails. Your address is not shared with other parties for their own use. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by writing to us at hello@healingsoil.in.

Data retention

Order information (name, phone number, address, and order details) is retained for three years to meet applicable accounting and tax obligations under Indian law. Email addresses are retained until you unsubscribe or request deletion. Analytics data is retained per the default settings of each service.

Your rights

You have the right to request access to, correction of, or deletion of your personal information held by us. To make a request, email us at hello@healingsoil.in and we will respond within a reasonable time.

Changes to this policy

We may update this privacy policy occasionally. Any changes will be posted on this page with a revised date at the top. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.